Submit program to antivirus companies

[speedyorange]

I have been submitting the full version of my program to the antivirus companies to combat 'false positives'. I have been using the page located here to guide me:

http://www.softwareprotection.info/2011 ... -to-solve/

I have some questions about some of the submit procedures on that page.

Commtouch: It says that I should include the 'SDK version and definition file used' in the email. What does that mean? I don't have this antivirus and I got the false positive from virustotal.com

Esafe: The given url for submitting to esafe will redirect to a different domain name and the only form listed on that page is 'Request information form':
http://www.aladdin.com/forms/send-email/form.aspx

K7AntiVirus: I get a false positive from them and there is no listing on your page on how to submit to them

McAfee-GW-Edition: I get a false positive from both this and McAfee. I submitted to McAfee, but no procedure for submitting to McAfee-GW-Edition was listed. Am I safe to assume that submitting to McAfee will fix both, because they use the same database?

[Enigma]

Commtouch: It says that I should include the 'SDK version and definition file used' in the email. What does that mean? I don't have this antivirus and I got the false positive from virustotal.com

This means you have to include the version of Enigma Protector that was used for protection of this file.

Esafe: The given url for submitting to esafe will redirect to a different domain name and the only form listed on that page is 'Request information form':http://www.aladdin.com/forms/send-email/form.aspx

Yes, seems this form does not work. I have a private contact for reporting, trying to get some public contact for it. Will update the blog when will get results.

K7AntiVirus: I get a false positive from them and there is no listing on your page on how to submit to them

Yes, there is no any information, same I did not find something about FP on their site. Will try to contact them by email.

McAfee-GW-Edition: I get a false positive from both this and McAfee. I submitted to McAfee, but no procedure for submitting to McAfee-GW-Edition was listed. Am I safe to assume that submitting to McAfee will fix both, because they use the same database?

Yes, submitting to one will solve the problem for both versions.

[Enigma]

K7AntiVirus support team advised to contact them using the email support@k7computing.com

[Enigma]

For K7AntiVirus - new contact - reportfp@k7computing.com