Enigma can help customer to combat False positif ?

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boboi1986
Posts: 31
Joined: Sat Dec 17, 2011 7:29 am

Enigma can help customer to combat False positif ?

Post by boboi1986 » Thu Aug 02, 2012 2:58 pm

Hello mr enigma,

Can you help me to send my file to antivirus to remove all false posifit ? currently have 6 detection.

Enigma
Site Admin
Posts: 2589
Joined: Wed Aug 20, 2008 2:24 pm

Re: Enigma can help customer to combat False positif ?

Post by Enigma » Thu Aug 02, 2012 3:46 pm

Sure, no problems, plz send a protected file at support@enigmaprotector.com (or send a link in PM), we will re-send them to antivirus vendors.

Btw, I do not recommend you to often check file on virustotal, because it may cause cascade false detection that is very hard to solve. Also, please send an information what vendors cause false detection.

boboi1986
Posts: 31
Joined: Sat Dec 17, 2011 7:29 am

Re: Enigma can help customer to combat False positif ?

Post by boboi1986 » Fri Aug 03, 2012 9:00 am

i have send to support@enigmaprotector.com under subject "Help me fix this false positif"

Thank you sir

Enigma
Site Admin
Posts: 2589
Joined: Wed Aug 20, 2008 2:24 pm

Re: Enigma can help customer to combat False positif ?

Post by Enigma » Fri Aug 03, 2012 10:48 am

Let's carry discussion to emails. I've replied, please check your email.

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