Account suspended ?

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s0ZNIz
Posts: 2
Joined: Mon Apr 27, 2020 1:03 pm

Account suspended ?

Post by s0ZNIz » Wed Apr 29, 2020 12:16 pm

I just tried to log in and i get this error
"Please sorry, your account is suspended, it will be approved by administrator soon and you will be able to login.
Please check your email, some additional information may be required by administrator!"

Any ideas ?

Enigma
Site Admin
Posts: 2557
Joined: Wed Aug 20, 2008 2:24 pm

Re: Account suspended ?

Post by Enigma » Wed Apr 29, 2020 12:35 pm

Hi, yes, 2checkout contacted us and informed that your payment transaction is blocked until you provide them additional documents of purchase. If the documents won't be provided, transaction will be returned.
They asked to stop any services related to your payment.

Please provide them the documents that they ask, otherwise the license will be revoked.

s0ZNIz
Posts: 2
Joined: Mon Apr 27, 2020 1:03 pm

Re: Account suspended ?

Post by s0ZNIz » Wed Apr 29, 2020 1:09 pm

No problem, I just sent them the info they want.
hopefully it will get clear today or tomorrow, kinda weird since i paid with PayPal that they want that

Enigma
Site Admin
Posts: 2557
Joined: Wed Aug 20, 2008 2:24 pm

Re: Account suspended ?

Post by Enigma » Wed Apr 29, 2020 2:55 pm

Probably they just double check to avoid chargebacks and additional expenses. Let us know about results at support@enigmaprotector.com so we will unsuspend your account.

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