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getting false positive from eset antivirus

Posted: Wed Jul 11, 2018 4:27 pm
by aargh
Hi

Eset AV detect my program as Win32/Packed.Enigma.AN trojan and delete it.
How to solve this problem ? My commercial clients are little nervous ;-(
Using EP 6.20
edit: EP 6.30 has same symptoms
program without enigma protection does not fire antiviruses.

thank you J.

Same program, using virustotal mass scanner. (virustotal.png)

Re: getting false positive from eset antivirus

Posted: Thu Jul 12, 2018 1:25 pm
by Enigma
Hi, this is just a false detection, please report them a file and ask to fix this problem.
As said in this post, the file should be sent to them via email: https://support.eset.com/kb141/#SubmitFile
They have to solve the problem quickly.

I also recommend you to submit the file to Symantec to also whitelist it, for symantec please use this form: https://submit.symantec.com/false_positive/

I hope that after first successful submission they won't detect anything anymore in future versions.

Re: getting false positive from eset antivirus

Posted: Thu Jul 12, 2018 1:44 pm
by aargh
Hi
Eset support said: Enigma protector is trojan that encrypts the hard drive. Use another program to pack your executable.
WTF This is really BIG problem for me, and my clients. Please help me. Via email if you wish.

Jiri

Re: getting false positive from eset antivirus

Posted: Thu Jul 12, 2018 1:52 pm
by Enigma
Hi Jiri, please re-send us this email, we will proceed with legality actions due to such eset behavior and opinion.