Where can we submit false negatives to McAfee?

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pauly89
Posts: 6
Joined: Fri Feb 23, 2018 6:16 pm

Where can we submit false negatives to McAfee?

Post by pauly89 » Wed Jun 17, 2020 12:18 pm

Hi

Do you know the hyperlink to submit false negatives to McAfee?
So that we can get it whitelisted as Mcafee had consistently detected our Enigma protected
programs as Trojan malware.

We do know about the link for windows defender submission
https://www.microsoft.com/en-us/wdsi/filesubmission

but we really need McAfee's file submission link
Thank you

pauly89
Posts: 6
Joined: Fri Feb 23, 2018 6:16 pm

Re: Where can we submit false negatives to McAfee?

Post by pauly89 » Wed Jun 17, 2020 11:59 pm

I got the following reply from McAfee

Email the sample to us:
o If the sample file is smaller than 50 MB, you can submit samples to us by emailing virus_research@avertlabs.com, and attaching the file to your email. When you submit a sample via email, ensure that your attachment is contained in a password-protected ZIP file, with the password: infected (all lowercase).

o If the sample file is larger than 50 MB, contact Technical Support with the relevant screenshot and the sample submission ID.

NOTE: If the ZIP file is smaller than 50 MB, it must not contain more than 30 files.

Enigma
Site Admin
Posts: 2554
Joined: Wed Aug 20, 2008 2:24 pm

Re: Where can we submit false negatives to McAfee?

Post by Enigma » Thu Jun 18, 2020 3:57 pm

Hi Paul, yes, this way is described in their Knowledge Base: https://kc.mcafee.com/corporate/index?p ... id=KB83659

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