getting false positive from eset antivirus

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aargh
Posts: 35
Joined: Wed Jan 05, 2011 1:51 pm

getting false positive from eset antivirus

Post by aargh » Wed Jul 11, 2018 4:27 pm

Hi

Eset AV detect my program as Win32/Packed.Enigma.AN trojan and delete it.
How to solve this problem ? My commercial clients are little nervous ;-(
Using EP 6.20
edit: EP 6.30 has same symptoms
program without enigma protection does not fire antiviruses.

thank you J.

Same program, using virustotal mass scanner. (virustotal.png)
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virustotal.png
virustotal scan
virustotal.png (40.34 KiB) Viewed 4566 times

Enigma
Site Admin
Posts: 2367
Joined: Wed Aug 20, 2008 2:24 pm

Re: getting false positive from eset antivirus

Post by Enigma » Thu Jul 12, 2018 1:25 pm

Hi, this is just a false detection, please report them a file and ask to fix this problem.
As said in this post, the file should be sent to them via email: https://support.eset.com/kb141/#SubmitFile
They have to solve the problem quickly.

I also recommend you to submit the file to Symantec to also whitelist it, for symantec please use this form: https://submit.symantec.com/false_positive/

I hope that after first successful submission they won't detect anything anymore in future versions.

aargh
Posts: 35
Joined: Wed Jan 05, 2011 1:51 pm

Re: getting false positive from eset antivirus

Post by aargh » Thu Jul 12, 2018 1:44 pm

Hi
Eset support said: Enigma protector is trojan that encrypts the hard drive. Use another program to pack your executable.
WTF This is really BIG problem for me, and my clients. Please help me. Via email if you wish.

Jiri

Enigma
Site Admin
Posts: 2367
Joined: Wed Aug 20, 2008 2:24 pm

Re: getting false positive from eset antivirus

Post by Enigma » Thu Jul 12, 2018 1:52 pm

Hi Jiri, please re-send us this email, we will proceed with legality actions due to such eset behavior and opinion.

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