Internal Protection Error, please contact to author

Post here messages if you have any problems with working of Enigma Protector
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vinni
Posts: 3
Joined: Wed Dec 18, 2019 5:39 am

Internal Protection Error, please contact to author

Post by vinni » Wed Dec 18, 2019 5:49 am

Hi there,
one of our users gets the error on launch the program. Win10 (latest release/updates) on MS Surface Pro X, x64.
The program (x86) has been protected on Win10 x64, Enigma v4.20.

Thanks in advance!

DanielF
Posts: 1
Joined: Wed Dec 18, 2019 8:59 pm

Re: Internal Protection Error, please contact to author

Post by DanielF » Wed Dec 18, 2019 9:10 pm

McAfee dialog box appear on real time scan and delete my application.exe

McAfee error Real Protect-SS!AF3525693DE4

Ilya
Posts: 80
Joined: Tue Oct 07, 2014 2:31 am

Re: Internal Protection Error, please contact to author

Post by Ilya » Thu Dec 19, 2019 12:56 am

DanielF wrote:
Wed Dec 18, 2019 9:10 pm
McAfee dialog box appear on real time scan and delete my application.exe

McAfee error Real Protect-SS!AF3525693DE4
This is McAfee false positive issue. You need to concact with McAfee support.

Enigma
Site Admin
Posts: 2554
Joined: Wed Aug 20, 2008 2:24 pm

Re: Internal Protection Error, please contact to author

Post by Enigma » Mon Dec 23, 2019 12:47 pm

vinni wrote:
Wed Dec 18, 2019 5:49 am
Hi there,
one of our users gets the error on launch the program. Win10 (latest release/updates) on MS Surface Pro X, x64.
The program (x86) has been protected on Win10 x64, Enigma v4.20.

Thanks in advance!
Hi, I recommend to upgrade to recent version of protection since version 4.20 may have problems with this version of Windows.
If you wish, we can send you a recent version for testing to make sure it works for you, send us request at support@enigmaprotector.com

vinni
Posts: 3
Joined: Wed Dec 18, 2019 5:39 am

Re: Internal Protection Error, please contact to author

Post by vinni » Wed Jan 15, 2020 5:37 am

>> If you wish, we can send you a recent version for testing to make sure it works for you, send us request at support@enigmaprotector.com

Nobody is answering there... :(

Enigma
Site Admin
Posts: 2554
Joined: Wed Aug 20, 2008 2:24 pm

Re: Internal Protection Error, please contact to author

Post by Enigma » Wed Jan 15, 2020 2:22 pm

Hi, we are sorry, but did not get any email from you within last days.

Can you please repeat it?

vinni
Posts: 3
Joined: Wed Dec 18, 2019 5:39 am

Re: Internal Protection Error, please contact to author

Post by vinni » Thu Jan 16, 2020 1:49 pm

>> Can you please repeat it?
Done.

Enigma
Site Admin
Posts: 2554
Joined: Wed Aug 20, 2008 2:24 pm

Re: Internal Protection Error, please contact to author

Post by Enigma » Fri Jan 17, 2020 1:06 pm

Received, just replied.

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