No activation

Post here questions regarding registration of Enigma Protector
phobos
Posts: 7
Joined: Wed Mar 28, 2018 9:47 pm

No activation

Post by phobos » Wed Mar 28, 2018 10:02 pm

Hello I bought my personal license couple hours ago and I haven't yet got my subscription? Any help

phobos
Posts: 7
Joined: Wed Mar 28, 2018 9:47 pm

Re: No activation

Post by phobos » Wed Mar 28, 2018 10:51 pm

I saw that no money was taken out of my paypal account so I bought it again but after buying it the 2nd time it said exactly not to do that... I don't want to get charged twice :/

1st order

MyCommerce Share-It order number: 559206713

2nd order


MyCommerce Share-It order number: 559240413

Enigma
Site Admin
Posts: 2388
Joined: Wed Aug 20, 2008 2:24 pm

Re: No activation

Post by Enigma » Thu Mar 29, 2018 5:23 am

Hi, please do not worry, even if somehow you get charged twice, we will refund one of order.
This is not a problem and we successfully help customers to fix such probems.

If no money is taken, probably ShareIt will reject your order, or it requires some additional information from you to prove the purchase. Please follow instructions that they gives you, or ask what else should be done to complete the order.

Alternatively, please use Avangate for purchasing.

phobos
Posts: 7
Joined: Wed Mar 28, 2018 9:47 pm

Re: No activation

Post by phobos » Thu Mar 29, 2018 5:39 am

yeah I just retried the payment again

REF# 559206713.

Enigma
Site Admin
Posts: 2388
Joined: Wed Aug 20, 2008 2:24 pm

Re: No activation

Post by Enigma » Thu Mar 29, 2018 7:09 am

If no success this time, please contact ShareIt to understand what is going wrong. They sometimes behave strange with orders.

Enigma
Site Admin
Posts: 2388
Joined: Wed Aug 20, 2008 2:24 pm

Re: No activation

Post by Enigma » Thu Mar 29, 2018 7:29 am

Btw, are you sure the version x64 is the one you are looking for?

Have you tried x64 DEMO version, is it capable to protect your files?

phobos
Posts: 7
Joined: Wed Mar 28, 2018 9:47 pm

Re: No activation

Post by phobos » Thu Mar 29, 2018 4:41 pm

Yeah w no issues

phobos
Posts: 7
Joined: Wed Mar 28, 2018 9:47 pm

Re: No activation

Post by phobos » Thu Mar 29, 2018 5:56 pm

is there a way I can pay thru paypal from another gateway? bcause this one taking too long, I need the subscription

Enigma
Site Admin
Posts: 2388
Joined: Wed Aug 20, 2008 2:24 pm

Re: No activation

Post by Enigma » Thu Mar 29, 2018 6:47 pm

Please use Avangate for ordering, it processes order quickly and you will receive the license immediately.
ShareIt, seems rejected your order at all (I do not know the reason, just see the order status).
Try Avangate and follow their recommendation and maybe requests.

Please also put a phone number in order, they can call you to prove the order.

phobos
Posts: 7
Joined: Wed Mar 28, 2018 9:47 pm

Re: No activation

Post by phobos » Thu Mar 29, 2018 7:20 pm

Done, payment sent with other gateway

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